Classifieds - Customer Care Representative

Description

As a member of our ­Customer Care team, you will provide support to our Small Business customers to process payments, answer questions, and provide value added solutions related to our suite of products and services. ­As a Customer Care Representative, you will handle all customer interactions efficiently and professionally to ensure an exceptional customer experience.

Accountabilities:
- Receive inbound calls, emails, or chats from customers regarding questions and/ or issues with products and services.
- Process payments.
- Guide customers through our suite of internet hosting tools.
- Educate customers on ­products and services.
- Support cross-sell/ up-sell initiatives by assessing customer needs and offering value added solutions.

Required:
- High School diploma or equivalent
- Excellent Customer Service Skills
- Ability to work in a fast paced performance-driven environment
- Excellent communication and interpersonal skills
- Strong computer skills
- Ability to work flexible hours

Preferred:
- Working knowledge of internet, email, and website technology
- Prior experience working in a call center environment

HOW TO APPLY: Please email your resume and contact information Olivia.Glaudel@deluxe.com

Details

  • Category Jobs
  • Date Posted 12-Sep-2017
  • Contacts' Name Olivia Glaudel
  • Contacts' Phone Number

Job Details

  • Job Title Customer Care Representative
  • Company Hostopia
  • Address Plc Ln, Miramichi, NB E1N 0B3
  • Website jobs.deluxe.com
  • Pay Scale N/A

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