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   Classifieds - CPanel Technical Customer Service

Description

Responds to customer inquiries via phone/chat, as well as issues placed through a ticketing system. Follows up with customers to communicate "fix" or determine if additional support/information is needed. Handles all tickets/issues up to representatives skill level, then follows documented escalation procedures to facilitate final issue resolution.

Accountabilities:
First interface of customer support - responds to customer inquiries via phone/chat to resolve issues, as well as addresses issues received through a ticketing system
Professionally answers incoming customer service calls and chats (pre-sales, support issues)
Resolving issues (pre-sales, sales, support, technical support issues) placed through our ticketing system(s)
Adapts to a constantly changing environment, learns new solutions quickly and applies new knowledge efficiently
Works as a team member in collaborative and supportive manner


Required:
High school diploma
1-2 years of experience in customer service with knowledge of web hosting a plus
Technically minded customer service rep
Analytical with strong problem solving skill set
Excellent customer service skill set –both verbal and written communication
Ability to address assertive customers in a calm and professional manner and diffuse tension
Ability to quickly learn new solutions in a constantly changing environment


Preferred:
Familiarity with cPanel/WHM, Plesk, or VMWare

HOW TO APPLY: PLEASE EMAIL YOUR RESUME AND CONTACT INFO TO JEFF.HANSON@DELUXE.COM

Details

  • Category Jobs
  • Date Posted 26-Jun-2018
  • Contacts' Name Jeff Hanson
  • Contacts' Phone Number 651.787.1509

Job Details

  • Job Title CPanel Technical Customer Service
  • Company Hostopia
  • Address 40 PLC LN, Miramichi, NB
  • Website www.jobs.deluxe.com
  • Pay Scale N/A

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